Looking for a hearing test and you live in North Lakes? Hearing Help is an independent audiology clinic offering comprehensive adult hearing assessments for residents across the Moreton Bay region, including the growing communities of North Lakes and surrounds.
A Growing Community With Access to Specialist Hearing Care
North Lakes has grown rapidly over the past two decades into one of the most populous areas in the Moreton Bay region. With that growth comes a broader population of adults and seniors who deserve easy access to professional hearing care — without having to travel far or settle for a chain clinic experience.
Hearing Help provides the kind of independent, attentive audiology service that gives adults in North Lakes the information they need about their hearing, presented clearly, without pressure, and without haste. Whether you are booking for yourself or helping an older parent or family member take this step, we are here to make the process as smooth as possible.
The Components of a Comprehensive Hearing Assessment
A full diagnostic hearing assessment at Hearing Help takes between 60 and 90 minutes and is conducted entirely by a qualified audiologist. Here is what each stage involves.
Intake and case history. Every assessment begins with a conversation, not a clipboard. Your audiologist will ask about your general health, any history of ear conditions or surgeries, medications you are currently taking, occupational and recreational noise exposure, and the specific situations in your day where hearing feels difficult. The quality of this conversation shapes everything that follows.
Otoscopy. Your audiologist uses a handheld lighted instrument to examine each ear canal and eardrum before any hearing testing begins. This step confirms whether the canal is clear and the eardrum is intact, and identifies whether wax removal or a medical referral may be needed.
Pure-tone audiometry — air conduction. In a quiet, treated space, you listen through headphones to tones at various pitches and volumes and respond each time you detect one. The softest levels at which you respond are your hearing thresholds. These are plotted across the frequency range to produce an audiogram.
Pure-tone audiometry — bone conduction. A small vibrator behind the ear tests the cochlea directly, bypassing the outer and middle ear. Differences between air conduction and bone conduction thresholds provide critical information about the type and location of any hearing loss.
Speech audiometry. Lists of words are presented at a comfortable level for you to repeat back. Speech discrimination scores reflect how well your auditory system is processing the fine distinctions between speech sounds — the ability most critical to everyday communication.
Immittance testing. Tympanometry and acoustic reflex testing assess middle ear function. They are quick, comfortable, and provide information that complements the audiogram.
Results discussion. Before you leave, your audiologist reviews the full set of results with you in plain language — including what the audiogram shows, what the speech scores mean in practice, and whether any follow-up is recommended. You will have time to ask questions.
Are You Eligible for the Hearing Services Program?
The Australian Government Hearing Services Program (HSP) is one of Australia's most practical and underutilised health benefits for older adults. It provides eligible clients with access to comprehensive hearing assessments and, where clinically appropriate, subsidised hearing devices. Conditions apply under the Australian Government Hearing Services Program.
Eligibility for North Lakes residents includes:
Holders of a Pensioner Concession Card
Holders of a DVA Gold Card or White Card (for specific listed conditions)
Holders of other qualifying Commonwealth concession cards
Australian citizens or permanent residents aged 26 or over who meet specific disability or referral criteria
Hearing Help is a registered HSP provider. We process the paperwork on your behalf and will confirm your eligibility before the appointment. Many eligible clients are not aware they qualify until they enquire.
Private Health Insurance
If you hold private health insurance with extras cover, your policy may include a benefit for hearing assessments. The amount varies by fund and level of cover. We recommend calling your insurer to check what applies to you before your appointment.
After Your Assessment — A Clear Path Forward
If your hearing falls within normal limits, you leave with a documented audiogram — a valuable baseline for monitoring your hearing over time.
If some degree of hearing loss is found, the path forward is discussed in full. Your audiologist will explain the specific characteristics of your hearing loss, what it means for your day-to-day communication, and what options are available. Hearing aids may be one option, and Hearing Help's independent status means devices from multiple manufacturers can be discussed and recommended based solely on your needs.
Where a medical cause is suspected — sudden hearing loss, asymmetrical loss, or specific audiogram patterns — a referral to an ear, nose, and throat specialist will be arranged.
Frequently Asked Questions
What age is appropriate to start having hearing checks? While hearing loss is more common with increasing age, there is no fixed minimum for adults. Anyone who notices hearing difficulty, has had significant noise exposure, or wants a health baseline is a suitable candidate for an assessment.
Is the assessment covered by Medicare? Standard audiology services for adults are not currently covered by Medicare. However, the Hearing Services Program provides subsidised access for eligible Australians, and private health extras may also apply. Conditions apply under the Australian Government Hearing Services Program.
Can I book online? Contact our clinic directly to make an appointment. Our team will confirm availability and answer any pre-appointment questions you have.
Book a Hearing Assessment
North Lakes residents who are ready to take this step are encouraged to contact Hearing Help to arrange a convenient appointment time. We look forward to helping you understand your hearing health.