Hearing Service Program
Australian Government Hearing Services Program at Hearing Help
The Australian Government Hearing Services Program (HSP) provides subsidised hearing services and hearing devices to eligible Australians. Conditions apply under the Australian Government Hearing Services Program.
Hearing Help is an accredited provider of services under the Hearing Services Program Voucher Scheme, allowing eligible clients to access government-subsidised hearing care through our independent audiology clinic.
What Services Are Available?
Eligible clients may be able to access a range of subsidised hearing services, including:
- comprehensive hearing assessments
- hearing rehabilitation, information and support
- annual hearing reviews
- hearing device fitting and follow-up care, where clinically appropriate
- access to fully subsidised hearing devices or assistive listening devices (ALDs), where clinically appropriate and HSP criteria are met
- the option to choose partially subsidised hearing devices with an additional client contribution
- subsidised hearing aid maintenance through an optional annual maintenance agreement.
Your audiologist will discuss your hearing needs and the options available to you under the program. Hearing aids are not recommended simply because you are eligible for the program; any recommendations are based on your individual hearing, communication needs and goals.
Who Is Eligible for the Hearing Services Program?
You may be eligible for subsidised hearing services through the Australian Government Hearing Services Program Voucher Scheme if you are aged 21 years or over, are an Australian citizen or permanent resident (or live on Norfolk Island), and meet one of the program's eligibility categories. Conditions apply under the Australian Government Hearing Services Program.
These include:
- Pensioner Concession Card holders and eligible spouses
- eligible Veteran Gold Card holders and eligible spouses
- Veteran White Card holders with hearing-specific conditions
- eligible members of the Australian Defence Force
- people referred by an Inclusive Employment Australia provider.
A Commonwealth Seniors Health Card alone does not provide eligibility for the program.
Not Sure If You're Eligible?
Eligibility can sometimes be confusing, and you don't need to work it out on your own.
Contact the Hearing Help team on 07 3214 3641 and we can help check your eligibility and explain the next steps.
You can also check your eligibility directly through the Australian Government Hearing Services Program website. Conditions apply under the Australian Government Hearing Services Program.
/ Your Hearing Journey /
Caring for your hearing, every step of the way
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/ Frequently Asked Questions /
A Closer Look At
Hearing Service Program
Common questions
What is the Hearing Services Program?
It's an Australian Government program that offers eligible people subsidised hearing assessments, hearing aids and rehabilitation support.
Am I eligible?
Eligibility generally relates to holding a pensioner concession card, a DVA card, or meeting other criteria. Talk to us and we'll help you check your eligibility.
Can I access the program at an independent clinic?
Many people can choose where they receive their hearing care. Get in touch and we'll explain your options and next steps.
What does the program provide?
It offers eligible people subsidised hearing assessments, hearing aids and rehabilitation support.
Are there any costs involved?
The program fully covers a range of devices, with optional top-up devices available at additional cost. We'll explain what's included for you.
How do I check my eligibility?
Talk to us — eligibility often relates to pensioner concession or DVA cards, and we'll help you check whether you qualify.
Can I switch to Hearing Help under the program?
Many people can choose their provider. Get in touch and we'll explain your options and how to make the change.
Book a hearing test
No referral needed. Newport Marketplace, Tenancy M01, 10 Lakeview Promenade, Newport QLD 4020.