Hearing Aid Repairs and Maintenance
Hearing Aid Repairs
We know how important your hearing aids are to your everyday communication, so we don't want you waiting weeks for an appointment when something goes wrong.
Hearing Help runs a dedicated hearing aid repair workshop several times each week, allowing us to assess many common hearing aid problems promptly. It is one of the ways we support our long-term clients and recognise their ongoing commitment to their hearing health, providing responsive care when they need it rather than simply at scheduled appointments.
If you are experiencing a problem with your hearing aids, call our team on 07 3214 3641 and let us know what is happening. We can determine whether your hearing aids can be assessed through our repair workshop or whether an appointment with your audiologist would be more appropriate.
Hearing Aid Repairs and Maintenance
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Having trouble with your hearing aid? Click here to book a repair service and restore your hearing experience!
Maximising Hearing Aid Performance
Repairs, Maintenance, and Warranties
Common Issues and Troubleshooting
Hearing aids, like any electronic device, can encounter common issues such as feedback or whistling sounds, poor sound quality, or complete power loss. Before seeking professional help, try some basic troubleshooting steps: ensure the hearing aid is turned on, the battery is properly inserted and charged, and the device is clean and free of earwax or debris. Sometimes, a simple reset by turning the device off and on can resolve the issue. If the problem persists, check if the tubing is clear and properly connected, and consult your device’s manual for specific troubleshooting tips. For persistent or complex issues, it’s best to seek professional assistance.
Routine Maintenance Tips
Regular maintenance is crucial to keeping your hearing aids in optimal condition. Clean your hearing aids daily using a soft, dry cloth to remove any earwax or moisture. Use a small brush to gently clean the microphone and speaker areas, and check for any debris in the tubing or vents. Store your hearing aids in a dry, cool place when not in use, and consider using a hearing aid dehumidifier to keep them moisture-free. Regularly replace or recharge batteries, and schedule routine check-ups with your audiologist to ensure the devices are functioning properly. Proper maintenance not only extends the life of your hearing aids but also ensures consistent performance.
Professional Repair Services
When your hearing aid experiences problems beyond basic troubleshooting, professional repair services are essential to restore its functionality. Certified hearing aid specialists can diagnose and fix a wide range of issues, from internal component failures to external damages. They use specialised tools and expertise to ensure your device is repaired efficiently and effectively. Professional repair services also often include thorough cleaning and performance checks to prevent future problems. By opting for professional repairs, you can ensure the longevity and reliability of your hearing aids, giving you peace of mind and improved hearing.
Warranty and Service Plans
Investing in a warranty or service plan for your hearing aids can provide significant benefits and peace of mind. Warranties typically cover repairs and replacements for a specified period, protecting you against manufacturing defects and unexpected malfunctions. Service plans may include regular maintenance, battery replacements, and priority access to repair services, ensuring your hearing aids remain in top condition. By choosing a comprehensive warranty or service plan, you can avoid costly repairs and ensure continuous, high-quality hearing support. It’s advisable to review the terms and coverage of different plans to select one that best meets your needs and lifestyle.
/ Your Hearing Journey /
Caring for your hearing, every step of the way
Book
- No referral needed
- Choose a time that suits
- Quick and easy
Assess
- Comprehensive hearing test
- Plain-English results
- No pressure, ever
Discuss
- All major brands considered
- Matched to your lifestyle
- Impartial, independent advice
Support
- Fitting and fine-tuning
- Repairs and maintenance
- Ongoing aftercare
/ Frequently Asked Questions /
A Closer Look At
Hearing Aid Repairs and Maintenance
Common questions
Do you repair all brands of hearing aids?
As an independent clinic we service a wide range of manufacturers. Bring yours in and we'll assess what's needed.
How do I care for my hearing aids at home?
Wipe them daily with a dry cloth, keep them away from moisture and heat, and change wax guards and domes as advised. We'll show you the routine for your devices.
How often should hearing aids be serviced?
A professional clean and check periodically helps keep them performing at their best. We can recommend a schedule based on your devices and how you use them.
My hearing aid has stopped working — what should I do?
Bring it in and we'll take a look. Often it's something simple like a blocked wax guard, a worn dome or a battery issue that we can sort quickly.
How long do repairs take?
Minor issues can often be fixed on the spot, while devices needing manufacturer repair take longer. We'll give you a clear timeframe.
Do you offer loan devices during a repair?
Contact us to discuss — we'll do our best to keep you hearing while your device is being repaired.
Why is my hearing aid whistling?
Whistling (feedback) is often caused by fit or wax build-up. Bring your device in and we can adjust it to stop the whistle.
Book a hearing test
No referral needed. Newport Marketplace, Tenancy M01, 10 Lakeview Promenade, Newport QLD 4020.