Terms & Conditions

Last updated: 1 September 2026

These terms and conditions govern your use of the Hearing Help website and any enquiry or booking request you make through it. By using this website, you agree to these terms. If you do not agree, please do not use the site.

About us

This website is operated by Hearing Help, an independent audiology clinic at Newport Marketplace, Tenancy M01, 10 Lakeview Promenade, Newport QLD 4020.

Information is general only

The content on this website is provided for general information purposes only. It is not clinical, medical or professional advice and should not be relied on as a substitute for a consultation with a qualified hearing healthcare professional. Always seek personalised advice about your specific circumstances before making decisions about your hearing health.

No practitioner–patient relationship

Using this website or submitting an enquiry does not create a practitioner–patient relationship. That relationship begins only when you attend an appointment and engage our services directly.

Enquiries and bookings

• Submitting the contact form or a booking request is an enquiry only and does not guarantee an appointment. We will contact you to confirm details.
• Please provide accurate and complete information so we can assist you properly.
• Do not send urgent or emergency information through this website. If you have a medical emergency, call 000.
• Appointments, cancellations and any fees are subject to our clinic policies, which we will explain to you.

Products and services

The accessibility, operation and advantages of different technologies, features and accessories can vary depending on the selected hearing aid style and performance level. Products mentioned on this site are not available for direct purchase by the general public and require a consultation with a qualified hearing healthcare professional.

Intellectual property

All content on this website — including text, graphics, logos and images — is owned by or licensed to Hearing Help and is protected by copyright and other intellectual property laws. You may view and print content for your own personal, non-commercial use only. You must not reproduce, distribute or modify any content without our prior written permission.

Third-party links and services

This website may contain links to, or embed services from, third parties (such as our online booking portal and mapping services). We are not responsible for the content, availability or privacy practices of those third parties, and their inclusion does not imply our endorsement.

Limitation of liability

To the extent permitted by law, Hearing Help is not liable for any loss or damage arising from your use of, or reliance on, this website or its content. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Privacy

Our handling of your personal and health information is described in our Privacy Policy, which forms part of these terms.

Changes to these terms

We may update these terms from time to time. The current version will always be available on this page, with the "last updated" date shown above.

Governing law

These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.