What is the Australian Government Hearing Services Program?

The Australian Government Hearing Services Program, often shortened to the HSP, is a national scheme that helps eligible Australians access hearing assessments, hearing aids, and ongoing support at reduced or no direct cost. It is designed to make hearing care more accessible, particularly for older Australians, pensioners, and veterans. Eligibility rules apply, so it is worth checking your own situation.

Who is generally eligible?

The program supports several groups, though final eligibility is determined by the government against current criteria. People who commonly qualify include:

• Pensioner Concession Card holders
• Veterans and certain dependants supported through the Department of Veterans' Affairs
• Some people receiving particular government benefits or in defined categories
• People referred through specific programs or with certain conditions

Because criteria can change and depend on your individual circumstances, the safest approach is to have your eligibility checked directly rather than assuming. Note that different funding pathways, such as the NDIS, may apply for others, particularly younger people and children.

What does the program cover?

For eligible clients, the HSP typically covers a hearing assessment and access to a range of subsidised hearing devices. There is usually a selection of fully subsidised aids funded by the Australian Government, as well as the option to contribute towards a partially subsidised device with additional features if you choose. The program also generally includes fitting and follow-up support, and in many cases a maintenance arrangement that helps with batteries and servicing. The specifics can vary, so your provider will explain exactly what is included for you. Conditions apply under the Australian Government Hearing Services Program.

How do you access it?

To use the program, you generally need to be assessed by an accredited provider under the scheme. The provider helps confirm your eligibility, conducts your hearing assessment, and, if hearing devices are appropriate, discusses which subsidised options may suit your needs and lifestyle. You are not obligated to take a device simply because you are eligible — the assessment stands on its own.

What if you are not eligible?

If you do not qualify for the HSP, there are still options. Some people access hearing care through private health insurance, WorkCover Queensland where hearing loss is work-related, or by paying privately, and other schemes such as the NDIS support particular groups. An audiologist can walk you through the pathways that might apply to your circumstances. Conditions apply under the Australian Government Hearing Services Program.

How often can you access support through the program? Eligible clients are generally entitled to ongoing care rather than a one-off service, which typically includes reviews over time and access to a new device after a defined period if your needs change. The exact intervals and conditions are set by the program, so your provider is the best source of current detail for your circumstances. It is also fine to ask questions before committing to anything. Being eligible does not oblige you to be fitted with a device, and a good provider will explain your options clearly, including what is fully subsidised and what any optional upgrade might involve, so you can decide with confidence.

At Hearing Help in Newport Marketplace on the Redcliffe Peninsula, a qualified audiologist can check whether you may be eligible for the Hearing Services Program, explain what is included, and discuss alternatives if it does not apply to you. No referral is needed to book an assessment, and there is no obligation to proceed.